Working draft. These Terms are under legal review before public launch. Substantive provisions (governing law, entity name, contact addresses) will be finalized in counsel-reviewed form before paid subscriptions open. Beta users are notified of any material change.

DMBox Terms of Service

Last updated: 2026-05-12

1. Acceptance

By creating an account, accessing, or using DMBox ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Definitions

"Operator" — the entity providing DMBox (Gad1001).
"You" / "Customer" — the individual or organization accessing the Service.
"Content" — campaign data, notes, characters, audio, transcripts, and any other materials you upload to or generate within the Service.
"Tier" — the subscription plan you have selected (Free, Pro, Studio, etc.) with associated quotas defined in the Service.

3. Account & eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Acceptable use

You agree not to:

use the Service to violate any applicable law;
attempt to gain unauthorized access to other accounts, systems, or data;
upload Content you do not have the right to upload;
reverse-engineer, decompile, or extract the source code of the Service except as expressly permitted by the underlying source license;
use the Service to generate material that sexually exploits minors, that incites violence against identifiable persons, or that otherwise violates the Operator's acceptable use policy as updated from time to time;
use the Service to send unsolicited bulk messages, to operate phishing or social-engineering campaigns, or to evade third-party platforms' content policies;
use AI-generated output from the Service to impersonate a real, identifiable person without that person's consent, or to produce defamatory statements about identifiable persons;
attempt to circumvent quota, rate limits, or billing controls, including by creating multiple Free-tier accounts to evade paid limits;
use the Service to train a competing model on the Service's outputs at scale, or to scrape the Service's user-facing pages for the same purpose.

The Operator may suspend or terminate accounts that violate this section, and in serious cases may report illegal activity to law-enforcement authorities.

4.1 AI output — your responsibility

The Service's AI features produce probabilistic output. The Operator does not warrant that AI-generated text, transcripts, summaries, or images are accurate, current, or free of bias. You are responsible for reviewing AI output before using it for any purpose that could affect a person's rights, safety, or finances. The Operator disclaims liability for downstream use of AI output to the maximum extent permitted by law.

5. Subscriptions, billing, and quotas

5.1 Billing

Paid Tiers are billed in advance on a recurring basis via our payment processor (Stripe). The Operator does not store full payment card numbers; card data is held by Stripe under PCI DSS compliance.

5.2 Quotas

Each Tier defines quotas (transcription minutes, AI tokens, storage, and seat count). Quotas reset at the start of each billing period. Requests that would exceed quota return an HTTP 402 response from the API and a quota-warning banner in the cockpit; the affected feature is paused until the next reset, until you upgrade, or until you purchase a one-time top-up where available. Real-time session features may complete in progress before the quota lock takes effect.

5.3 Cancellation and refunds

You may cancel at any time from the billing settings page. Cancellation takes effect at the end of the current billing period and you retain access until then. The Operator does not provide partial refunds for unused time on monthly plans except where required by law.

For annual plans cancelled within 14 days of purchase, the Operator will refund the prorated unused portion on request. After 14 days, annual prepayments are non-refundable except as required by law.

5.4 Chargebacks

If you initiate a chargeback for a charge you do not in good faith dispute, the Operator may suspend your account pending resolution and may recover reasonable costs of responding to the chargeback. Contact the Operator before initiating a chargeback to attempt resolution.

5.5 Price changes

The Operator may change pricing with at least 30 days' notice before the change applies to your subscription. If you do not accept the new price, you may cancel before it takes effect and continue at the existing price through the end of your current billing period.

5.6 Free tier

The Free Tier is offered without charge and is provided "as is" with no availability commitment. The Operator may modify or discontinue the Free Tier with reasonable notice. The Free Tier may include lower quotas, slower model variants, and limited support; current Free Tier limits are published in the in-product pricing page.

5.7 Beta and preview features

The Operator may offer features labeled "Beta", "Preview", or "Experimental". These features are provided for evaluation, may change or be removed without notice, are excluded from any SLA, and may be subject to additional terms presented at the point of activation.

6. Customer Content & ownership

6.1 Your Content

You retain all rights to Content you upload. You grant the Operator a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, encode, cache, back up, and display that Content solely as necessary to provide the Service to you and authorized users you designate.

6.2 AI output

The Operator does not claim ownership of Content you generate using the Service's AI features. Output generated from your inputs is yours, subject to any restrictions imposed by upstream model providers (e.g., Anthropic, OpenAI) as referenced in their respective terms. Identical or substantially similar AI output may be generated for other users; the Operator does not warrant uniqueness.

6.3 Use of your Content to train models

The Operator does not use paid-Tier Customer Content to train its own models or to train models for third parties. The Operator does not send paid-Tier Content to upstream model providers under terms that would permit those providers to train on it, where the provider offers a no-training configuration (e.g., Anthropic and OpenAI commercial APIs by default).

For the Free Tier, the Operator may use aggregated and de-identified usage patterns (latency, error rates, feature engagement) to improve the Service, but does not use Free-Tier Content itself to train models. Any change to this policy will be announced with at least 30 days' notice.

6.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant the Operator a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you. You are not required to provide feedback.

7. Operator IP

The Service (excluding Customer Content), including its source code, design, trademarks, and documentation, is owned by the Operator and licensed to you under these Terms and, where applicable, the Business Source License 1.1. Nothing in these Terms transfers ownership of the Service to you.

8. Service availability

The Operator targets reasonable availability but does not guarantee uninterrupted access. Scheduled maintenance and unplanned outages may occur. For Tiers that include a Service Level Agreement, the SLA is provided as a separate document and takes precedence over this section for that subject.

9. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

The Service uses third-party AI models which may produce inaccurate or unexpected output. You are responsible for reviewing AI-generated content before relying on it.

10. Limitation of liability

To the maximum extent permitted by law, the Operator's aggregate liability arising out of or relating to the Service shall not exceed the amounts you paid for the Service in the twelve months preceding the event giving rise to the claim. The Operator is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.

11. Indemnification

You agree to indemnify and hold the Operator harmless from claims arising out of (a) your Content, (b) your use of the Service in violation of these Terms, or (c) your violation of any third-party rights.

12. Termination

12.1 By you

You may terminate at any time by cancelling your subscription and, if desired, deleting your account from the settings page.

12.2 By the Operator

The Operator may suspend or terminate your account on notice if you materially breach these Terms, if your payment fails and is not cured within 14 days, or if continued provision of the Service to you would expose the Operator to legal or security risk.

12.3 Data export and deletion

For 30 days after termination you may export your campaign Content via the in-product export feature (JSON for structured data, original-format files for uploaded media). After 30 days, Content is purged from primary storage and from rolling backups within a further 35 days, except where retention is required by law (for example, billing records).

The Operator will, on written request received within the 30-day export window, provide a one-time bulk export of your Content.

12.4 Survival

Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

13. Changes to these Terms

The Operator may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the jurisdiction designated by the Operator at signup, without regard to conflict-of-laws principles. Disputes shall be resolved in the courts of that jurisdiction, except where mandatory local law provides otherwise.

15. Contact

Questions about these Terms: legal@dmbox.org.